FAQs

Customer Satisfaction
We strive for putting a unique touch into everything that we do and want your shopping experience to be enjoyable.  We are fully committed to providing exceptional service to ensure that you are truly happy with your order. 

 
Shipping Policy

Domestic Shipping Policy

Shipment processing time:

All orders are processed within 2-3 business days.

Shipping rates and delivery estimates:

Our carriers are The United States Postal Service (USPS) and United Parcel Service (UPS).

Shipping is free on all domestic orders.

Return Policy

We believe in our products and are confident that you will love them as much as we do. However, if, for any reason, you are not completely satisfied with your purchase, simply return your product to us within 14 days of your initial purchase, and we will be happy to offer you an exchange or issue you a store credit for the purchase amount.  Please note the following minor exceptions to our normally generous returns policy:

• All sale, discounted, clearance items are final.
• All digital products are final.

To help us expedite your return request, please follow the simple steps listed below.

1) Send us an email at info@thedivrashoppe.com to let us know that you plan to return the product.
2) Be sure to include your Order Number and to tell us if the product is defective or not.

3) We will reply to your email to confirm that we have received your request and to answer any questions that you may have.

4) Ship the items back to us, including your Order Number & Full Name with the items you wish to return.  We cannot process a credit until the product is shipped back to us.  Pack the items carefully to avoid damage in transit.

7) Please address your return package to:

8) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss.

We regret that return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Please see the Damaged Items information bellow.

Your return or exchange request will be processed promptly.

• Most exchanges and store credits are processed within 7-10 business days of receipt and are shipped via UPS or USPS. Transit time for exchange packages is usually 2-5 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm the receipt and processing of your return or exchange request.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please notify us immediately at info@thedivrashoppe.com. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.